Privacy Policy

Last updated: 1 September 2026

Welcome to Milantara Global Tourism. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you when you use our website or travel services.

1. Information We May Collect

Depending on the service you request, we may collect:

• Full name

• Email address

• Telephone or WhatsApp number

• Nationality and country of residence

• Travel dates and preferences

• Number and ages of travellers

• Hotel, pickup and drop-off information

• Booking and transaction details

• Passport, identification or visa information when required for a specific service

• Messages, enquiries and customer-support communications

• Technical information such as IP address, browser type, device information and website activity

• Any other information you voluntarily provide to us

Please provide only accurate information that is necessary for your enquiry or booking.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries

• Prepare quotations and customized itineraries

• Process and manage bookings and reservations

• Arrange tours, tickets, transportation and other travel services

• Send booking confirmations, reminders and service updates

• Communicate changes, cancellations or important travel information

• Provide customer support

• Prevent fraud, misuse and unauthorized activity

• Improve our website, services and customer experience

• Meet applicable legal, regulatory, accounting and operational requirements

• Send promotional communications where you have agreed to receive them

You may ask us to stop sending promotional communications at any time.

3. Payments

Online payments on our website are processed securely through Stripe, our third-party payment gateway. When you make a payment, your payment information is submitted to and processed by Stripe in accordance with Stripe’s terms and privacy policy.

Milantara Global Tourism may receive transaction information such as your name, email address, payment amount, currency, payment status and transaction reference. We do not store your complete credit or debit card details on our own servers.

Some bookings may also be paid through other payment methods communicated and approved by Milantara Global Tourism. Customers should make payments only through the official payment options provided by us.

4. Sharing Your Information

We may share necessary information with trusted service providers involved in fulfilling your booking, including:

• Tour operators and activity providers

• Hotels and accommodation providers

• Transportation companies and drivers

• Airlines, ticketing providers and attraction operators

• Visa-processing or travel-support providers

• Stripe and other authorized payment providers

• Website, hosting, communication and technology providers

• Government, regulatory or law-enforcement authorities when legally required

We share only the information reasonably required to provide the requested service, operate our business or comply with applicable law.

We do not sell or rent your personal information.

5. International Data Processing

Some travel and technology providers may operate outside your country. When necessary to fulfil your booking or provide our services, your information may be processed in another country. We take reasonable steps to work with responsible service providers and protect information in accordance with applicable requirements.

6. Cookies and Website Data

Our website may use cookies and similar technologies to:

• Operate essential website functions

• Remember user preferences

• Understand website traffic and performance

• Improve website functionality and user experience

• Support security and fraud prevention

You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled. Please also read our Cookie Policy for more information.

7. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or online storage system can guarantee complete security. Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete bookings and provide requested services

• Maintain business, accounting and transaction records

• Resolve complaints or disputes

• Prevent fraud and misuse

• Meet applicable legal and regulatory requirements

Information that is no longer required may be securely deleted, anonymized or archived where permitted.

9. Your Rights and Choices

Subject to applicable law, you may request that we:

• Provide access to personal information we hold about you

• Correct inaccurate or incomplete information

• Delete information that is no longer required

• Restrict or object to certain processing

• Withdraw consent where processing depends on consent

• Stop sending direct marketing communications

We may need to verify your identity before processing a privacy request. Certain information may need to be retained where required by law or necessary for legitimate business purposes.

10. Information About Children

Our services may involve children travelling with a parent, guardian or responsible adult. A parent, guardian or authorized adult should provide any personal information required for a child’s booking.

Children should not independently submit personal information through our website without appropriate adult supervision or authorization.

11. Third-Party Websites

Our website may contain links to external websites or services. Milantara Global Tourism does not control and is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.

13. Contact Us

For questions, corrections, deletion requests or other privacy matters, contact:

Milantara Global Tourism

Website: https://milantaraglobaltourism.com

Email: [info@milantaraglobaltourism.com](mailto:info@milantaraglobaltourism.com)

Phone/WhatsApp: +971 58 821 1834