Last Updated: September 01, 2026
Last updated: 1 September 2026
This Booking Policy explains the procedures and responsibilities that apply when booking tours, attraction tickets, desert safaris, cruises, yacht experiences, transfers and customized UAE travel experiences through Milantara Global Tourism.
This policy should be read together with our Terms & Conditions, Refund Policy, Privacy Policy and the conditions shown for the selected service.
All bookings are subject to availability, operational requirements and final confirmation.
Submitting a booking request or making a payment does not by itself guarantee availability. A booking is confirmed only after Milantara Global Tourism issues an official confirmation, voucher or ticket.
Booking confirmations may be delivered through email, WhatsApp or another official communication channel provided by the customer.
Customers must review all confirmation details immediately and notify us promptly if any information is incorrect.
Customers must provide accurate and complete information relevant to the selected service, which may include:
Full name
Email address
Telephone or WhatsApp number
Selected service, date and preferred time
Number of adults and children
Ages of children where required
Hotel, pickup and drop-off information
Nationality or identification details where required by an attraction or authority
Relevant accessibility, mobility or health information
Any other information reasonably required to complete the booking
Passport or identification information will be requested only when required for a particular ticket, activity or legal purpose.
The person making a group booking confirms that they are authorized to provide the other travellers’ information and accept the booking conditions on their behalf.
Milantara Global Tourism is not responsible for problems, denied entry or missed services caused by inaccurate, incomplete or late information provided by the customer.
Prices may depend on:
Service availability
Booking and travel dates
Number and ages of travellers
Shared or private service selection
Pickup and drop-off locations
Optional additions or upgrades
Supplier and attraction pricing
Applicable taxes or mandatory fees
The final price and included services will be shown or communicated before payment.
Prices may change before a booking is confirmed. A confirmed price will not normally change unless the customer requests an amendment, provides incorrect information, or an obvious technical or pricing error occurred.
Full or partial payment may be required depending on the selected service. The required amount and payment deadline will be shown or communicated during booking.
Online card payments are processed through Stripe, our authorized third-party payment gateway.
Customers must make payments only through official payment links, bank details or other payment methods provided by Milantara Global Tourism.
A booking may remain pending or be cancelled if the required payment is not received by the stated deadline.
Any bank, card or currency-conversion charges imposed by the customer’s payment provider may be the customer’s responsibility.
After confirmation, customers may receive a booking confirmation, voucher, QR code or electronic ticket.
Customers must:
Check the service name, date, time and number of guests
Check the pickup or meeting-point information
Follow any identification or entry requirements
Keep the confirmation or ticket available on the service date
Contact us promptly if any detail appears incorrect
Tickets and vouchers must not be altered, duplicated, resold or used fraudulently.
Attraction, theme-park and event tickets are subject to the venue’s operating hours, entry requirements, age or height restrictions and other applicable conditions.
Some tickets are date-specific, time-specific, non-refundable or non-amendable after issuance. These conditions will be shown or communicated before confirmation where applicable.
Milantara Global Tourism is not responsible for denied entry resulting from:
Arrival on the wrong date or at the wrong time
Failure to present required identification
Failure to meet age, height, dress or safety requirements
A previously used, altered or expired ticket
Failure to follow the attraction’s rules
Tour routes, schedules, vehicles, activities and inclusions may change for safety, weather, traffic or operational reasons.
Customers must follow the instructions of drivers, guides and activity operators.
Desert safaris and adventure activities may not be suitable for every guest. Pregnant guests, infants, elderly travellers and guests with medical, mobility, back, neck or heart conditions should review the activity requirements and seek appropriate advice before participating.
Relevant requirements must be disclosed before booking so that suitable options can be discussed.
Dhow cruises, yacht tours and private charters are subject to vessel availability, marine conditions, operator requirements and government safety instructions.
Private yacht reservations may require advance payment. Changes to the date, time, route, guest count or package are subject to availability and may involve additional charges.
Guests must follow all safety instructions provided by the captain and crew.
Customers must provide complete and accurate pickup details and remain contactable using the telephone or WhatsApp number supplied during booking.
Pickup times may vary because of traffic, weather, road closures and operational conditions. Any estimated pickup window will be communicated in the booking confirmation.
Additional charges may apply for:
Pickup or drop-off outside the included area
Additional waiting time
Extra stops
Route changes requested by the customer
A larger vehicle required because of passengers or luggage
Failure to be present at the confirmed pickup location may be treated as a no-show.
Children must be supervised by a parent, guardian or responsible adult.
Child ages must be provided accurately because ticket prices, seating, safety requirements and activity eligibility may depend on age or height.
Where a child seat is required or requested, the customer should notify us before confirmation. Availability must be confirmed and may involve an additional charge.
Requests to change or cancel a booking must be submitted through our official contact channels.
Amendments are subject to:
Availability
The service’s specific conditions
Supplier approval
Any applicable price difference or amendment charge
Cancellation and refund eligibility depends on the selected service and the time the request is received. Please review our Refund Policy and the cancellation conditions stated in the booking confirmation.
A request is not approved until Milantara Global Tourism confirms it.
A booking may be treated as a no-show if the customer:
Does not arrive at the confirmed time and location
Misses the scheduled pickup
Cannot be contacted using the supplied details
Arrives after the service has departed
Does not present the required ticket or identification
No-shows and missed services are normally non-refundable because the service was reserved for the customer.
A confirmed service may be changed, delayed, rescheduled or cancelled because of weather, safety concerns, government restrictions, road closures, supplier decisions or other circumstances beyond reasonable control.
Where appropriate, Milantara Global Tourism will communicate the available options, which may include:
A different date or time
A reasonable alternative service
Booking credit
A refund for the undelivered service where applicable
Any alternative arrangement will be discussed with the customer.
Customers must behave respectfully and comply with UAE laws, venue rules and safety instructions.
Participation may be refused or ended without a refund where a customer:
Creates a safety risk
Behaves abusively or unlawfully
Is seriously disruptive
Damages property
Refuses to follow reasonable safety instructions
Appears unfit to participate safely
Nothing in this section affects any consumer right that cannot legally be excluded.
We may verify, refuse, suspend or cancel a booking where there is a reasonable suspicion of:
Fraudulent or unauthorized payment
False customer information
Misuse of tickets or promotional offers
Unlawful activity
A security risk affecting the customer, our business or another party
We may request reasonable identification or payment verification before confirming a suspicious transaction.
Customers should report a problem as soon as possible so that we have an opportunity to assist.
A complaint should include:
Customer’s name
Booking reference
Service name and date
Description of the issue
Relevant photographs or supporting documents, if available
We aim to review complaints fairly and communicate a response within a reasonable period.
Bookings are handled in accordance with applicable laws and consumer-protection requirements in the United Arab Emirates.
Nothing in this Booking Policy removes or limits any consumer right that cannot legally be excluded.
We may update this Booking Policy when our services, supplier arrangements or legal requirements change.
The latest version will be published on this page with its revision date. Changes will not normally alter an already confirmed booking unless required by law or accepted by the customer.
For booking enquiries, amendments or assistance, contact:
Milantara Global Tourism
Website: https://milantaraglobaltourism.com
Email: info@milantaraglobaltourism.com
Phone/WhatsApp: +971 58 821 1834
